FAQs

ATM / Debit Cards

1. Is there a limit on my ATM/Debit Card?

   Yes, there is a $500 daily ATM withdrawal limit. For point-of-sale transactions, there is a $1,500 daily limit for personal cards and $2,500 for business cards.

2. Does New Tripoli Bank cover foreign ATM fees?

   Yes, we reimburse our customers up to $7.00 per month per account and we never charge you additional fees for using another ATM machine!

3. Is there a limit on the number of accounts that I can put on my ATM/Debit card?

   Up to 16 accounts can be connected to your card. However, only the primary account can be accessed at a non-New Tripoli Bank ATM location.

4. I have a debit card transaction on my account that I did not do or authorize, what should I do?

   First, you should contact the merchant to dispute the charge and ask for a credit. If they refuse to issue a credit, you can bring in our EFT Dispute Form, which is on our website, to one of our branch offices. You may also fax this signed form to 610-395-9435 or email it to us at contactus at newtripolibank dot net. Consumers have 60 days after the statement on which the transaction appeared to notify the bank per Regulation E.

5. What should I do if I’ve lost my ATM/debit card?

   During business hours, contact the bank at 610-395-8834 or after hours call 800-264-5578. You can also deactivate your card through the online banking tool.

6. How can a customer change their PIN on a debit or ATM card?

   You can telephone 610-395-8834 and ask for our IT department to change it or you can also change it directly through a New Tripoli Bank ATM.